Cindy Conners

Richmond, CA

phone: 510.230.9900


Sample Work



Online Help

For more detailed information please download my resume.



Skills Overview

Senior Instructional Designer with over eighteen years of experience in instructional design and course development for ILT, WBT and blended learning. Strong analytical, design, communication, planning, information mapping, technical writing and project management skills. 


(partial list, download resume for complete listing as well as list of skills and software knowledge)

Clarity Consultants, Campbell, CA Independent Consultant assigned to Morgan Stanley Smith Barney, 2010-2011
Responsibilities include:

  • Researching content and developing online manual pages for new software application
  • Working with SMEs and maintaining online manual pages for policies and procedures
  • Working from storyboard, developing recorded presentations using Adobe Presenter
  • Developing instructor-led training materials

TEKSystems, Rancho Cordova, CA Independent Consultant assigned to State of California, CMIPS II Project, 2009-2010
Responsibilities include:

  • Using custom development tool, creating 6 web-based training courses, including assessments
  • Partnering with Subject Matter Experts to ensure that web based training reflects newly designed business processes
  • Reviewing and providing guidance on instructor-led training materials
  • Reviewing and providing feedback on online help
  • Facilitating SME reviews of User's Manual
  • Revise User's Manual

Technisource/Spherion, Sacramento, CA Independent Consultant assigned to Intel Inc., 2009
Responsibilities include:

  • Using the ADDIE model, partering with Subject Matter Experts to perform task analysis and business process change impact assessment in preparation for SAP re-engineering project
  • Creating a project plan for eLearning and online help project for assigned workgroup
  • Creating a blended learning curriculum, including online help as performance support
  • Creating RoboHelp template that allows single-source content creation - output to eLearning as well as online help
  • Documenting new business processes and creating related instructor-led training
  • Testing updated SAP modules and creating appx. 20 job aids
  • Creating storyboards for 3 eLearning courses for assigned workgroup
  • Using Captivate, developing appx. 30 demonstrations to be included in 3 eLearning courses
  • Partnering with Subject Matter Experts to determine and execute appropriate evaluation methods
Clarity Consultants, Campbell, CA Independent Consultant assigned to California State AAA, 2008
Responsibilities include:
  • Using ADDIE model,developing curriculum to transition 5 day instructor-led training to blended learning
  • Creating blueprints and some storyboards for elearning component of blended learning solution
  • Identifying gaps in content and managing process to document missing information
  • Determining process for creating online simulations of DOS-based system using Captivate
  • Partnering with Project Manager and drive to project dates for multiple deliverables
  • Completing existing elearning course using HTML and Captivate

Spherion, Sacramento, CA Independent Consultant assigned to Intel Inc., 2008
Responsibilities include:

  • Using ADDIE model, perform needs assessment to identify behavioral objectives
  • Creating project plan for multiple deliverables and driving to project dates
  • Revising 3 existing elearning courses and creating 2 new elearning courses
  • Inventorying, revising, and creating a total of 44 job aids to support elearning courses
  • Redesigning and developing HTML pages for training support website

TechProse, Lafayette, CA Independent Consultant assigned to Cisco Systems Inc., 2007 and Yahoo! Inc. and Logitech in 2008.
Responsibilities include:

  • Using ADDIE model, perform needs assessment to identify behavioral objectives
  • Design interactive web-based course within budget constraints
  • Develop software simulations using Adobe Captivate 3
  • Partner with members of the Cisco Networking Academy to create content for web-based training module that is used synchronously and asynchronously
  • Provide instructional design input, editing and proofreading of content
  • Create storyboards

Yurcor, Delray Beach, FL Independent Consultant assigned to Intel Corp, 2006 – 2007
Responsibilities include:

  • Provide full-range instructional design that includes all aspects of ADDIE model
  • Develop asynchronous learning modules using Adobe Captivate and Breeze
  • Develop prototype “Try It” simulations, using Adobe Captivate in an effort to enhance group’s asychronous learning modules beyond demo movies
  • Develop instructor-led training for both classroom and virtual environments, including student and instructor materials
  • Develop and maintain intranet sites
  • Manage projects
  • Partner with engineers to test new software
WebEx Communications, Inc., Rancho Cordova, CA Instructional Designer, 2004 – 2006
Responsibilities include:
  • Using ADDIE model and adult learning theories to design/develop instructor-led courses for delivery in virtual classroom
  • Consulting with external clients and customizing training materials to meet their specific needs in a timely manner
  • Maintaining relationships with internal Product Managers to ensure reliable, accurate information about feature improvements in customer-facing learning materials


BA, International Studies
Certificate, International Management

Manhattanville College, Purchase NY

MS Education, specialization in Instructional Design for Online Learning – completed first year of program
Capella University, Online University based in MN