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The collections module in SAP provides a single point of reference for payment, dispute and customer contact information. Rather than track information piecemeal using calendar reminders to check on promises to pay, the Worklist feature automatically displays customers that need to be contacted. |
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By default, the Worklist displays Open Items |
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Collection Strategies determine the priority of Open Items in the worklist. The ability to write ‘strategies’ to identify customers who meet specific criteria means more consistent prioritization of collections while allowing flexibility for each geo. |
