Welcome to Managing Collections Using SAP

This course will provide you with an overview of the SAP Collections module. It contains demonstrations to show you how to perform key collection tasks. Each module contains a job aid outlining steps for performing tasks within that module. A knowledge check at the end of each module reinforces what you learn and a final quiz must be completed to receive course credit.

Course Audience and Prerequisites

The intended audience for this course is Collections Analysts and Collections Managers.

It is recommended that you complete the following course before proceeding:

• Working within the Employee Portal (course ID 10000300)

Course Objectives

At the end of the course you will be able to perform the following tasks:

• Manage the worklist

• Process Receivables

• Handle Promises to Pay

• Create Dispute Cases